Responsible business
DOUBLETWINS AGENCY LTD · UK company 17150043
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Customer support: support@proofticker.com
Stop future renewal
Open Account and choose Manage billing and renewal to enter the secure Stripe customer portal. Cancel before the next billing date to stop the next recurring charge. Cancellation does not remove free Community access.
Access after cancellation
Paid Signal access normally remains active until the end of the subscription period already paid for. If a full refund is issued, the associated paid Signal access ends after the payment provider confirms the refund.
14-day full refund
Email support@proofticker.com within 14 days after your first subscription payment or any renewal charge to request a full refund. Include the email used for your ProofTicker account, but never send a password, one-time code or full payment-card number.
Approved refunds return to the original payment method. ProofTicker does not charge a refund fee, although bank processing time can vary.
Gifts
A paid gift is a one-time purchase and does not renew. Stopping the giver’s own membership does not cancel a separately paid gift. If the recipient becomes ineligible before gift activation, the system initiates a refund; contact support for any other gift issue.
Mandatory rights
This policy does not exclude or reduce any cancellation, refund or consumer remedy that applicable law gives you and does not permit ProofTicker to provide a service without reasonable care and skill.